Questions What is the Best Price Guarantee?

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What is the Best Price Guarantee?

ExplorePartners guarantees you’re getting the best price. If you should find a better price online for the same service within 24 hours, Explore will refund the difference, and give you a travel coupon worth $50.

What does the Best Price Guarantee apply to?
The Best Price Guarantee covers virtually every part of your trip: flights, hotels, vacation packages, other and activities.

How do I take advantage of the Best Price Guarantee?
Just call: +58414 2877554 within 24 hours of booking and tell our customer support representative where you found the lower price.

Terms and conditions:
 Best Price Guarantee. In the unlikely event that you find a lower rate on or on another website within 24 hours of booking with, we will credit or refund to you the difference. In addition, we will give you a fifty dollar ($50.00) coupon good on a future booking with ExplorePartners. This Best Price Guarantee is subject to the terms and conditions listed below.
Notifying ExplorePartners of a Claim. You must contact us within 24 hours after your booking to make a claim under the Best Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives.
    Must be "Apples to Apples" Comparison. The Best Price Guarantee is available only for exact itinerary matches, and the exact same dates and times of travel or service as booked through For any stand-alone product booking (for example, a hotel room or an airline ticket), the comparison must be to the same product purchased stand-alone through another website (i.e., not part of a hotel + air travel package). Except as noted below, the Best Price Guarantee applies only to the cost of booked travel, as presented in the search results, without including any taxes and fees. The Best Price Guarantee is not available for bookings on websites where the carrier, property, rental car company, itinerary or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
Comparison Rates Must Be Available to the General Public Online. The Best Price Guarantee applies only to prices both advertised and available to the general public on an English-language website. For example, this does not include rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted, booked, and paid for in US dollars or VE Bolivares.
Important Note Regarding Activities and Travel Packages. When you book an activity or a travel package (i.e., air + hotel booked together as a package on the same itinerary) with, the Best Price Guarantee applies to the cost of the activity or the travel package, respectively, plus all taxes and fees.
Verification of Claims. All requests, including receipts, are subject to verification by ExplorePartners. ExplorePartners will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by ExplorePartners personnel. Nor will ExplorePartners verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. For verification of stand alone car rental and non-prepaid hotel bookings, the customer service representative will instruct you to mail a copy of your hotel receipt to ExplorePartners within thirty (30) days after you have completed the rental or hotel stay. Verified requests will receive a credit to the credit card used for the booking, within approximately 7-10 days of verification. Limit: one (1) $50 coupon per entire booking, and three (3) coupons per customer per calendar month (regardless of the number of accounts used by the customer). Each coupon is valid for one (1) year from month of issuance.
Changes. ExplorePartners reserves the right in its sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Best Price Guarantee. No change in the Best Price Guarantee will affect any coupon that has already been issued to you. The failure by ExplorePartners to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.

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